Dynamics 365 Customer Engagement
The Transfer feature in Omni Channel Engagement
The consult feature was covered in the previous post, but the ability to transfer is slightly different. There is the… Continue Reading admin’s Article…
Tag: Omni
Dynamics 365 Customer Engagement
Using the Consult Feature in Omni Channel Engagement
Being able to ask for assistance or advice inside an organisation is often a key requirement from customer service staff,… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Sessions and Conversations in Omni Channel Engagement
This blog post covers exactly what Sessions and Conversations are within the Dynamics 365 Omni Channel Engagement app. They are… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Manage Presence in Omni Channel Engagement
This post is an overview of how presence is managed in Dynamics 365 Omni Channel Engagement. Dynamics 365 Omni Channel… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
What is Omni Channel Engagement?
Omni Channel Engagement is an Application within the Microsoft Dynamics 365 family and also part of the Customer Service family… Continue Reading admin’s Article…