Dynamics 365 Customer Engagement
Insert knowledge article in email – 2020 Release wave 2
Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020…
Tag: Knowledge
Dynamics 365 Customer Engagement
Enhanced knowledge articles in Dynamics 365 – 2020 release wave 2
With 2020 release wave 1, we had new features added in Knowledge management for increased productivity https://nishantrana.me/2020/02/19/enhancements-in-knowledge-capabilities-in-dynamics-365-customer-service-2020-release-wave-1/ Opt-in for release 2020 wave 2 https://nishantrana.me/2020/08/05/enable-early-access-2020-release-wave-2-dynamics-365/…
Dynamics 365 Customer Engagement
Omnichannel & Knowledge Articles
One of the most useful features that Dynamics 365 has to offer (in my opinion) is the ‘Knowledge Base’ feature. The purpose that this…
Dynamics 365 Customer Engagement
Search on Knowledge Base Articles in Conversations using Omni Channel Engagement
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article…
Dynamics 365 Customer Engagement
Enhancements in Knowledge capabilities in Dynamics 365 Customer Service – 2020 Release Wave 1
With 2020 Release Wave 1 we have few enhancements added to the knowledge management aspect. We can see Link, Opening the record in new…