Enhancements in Knowledge capabilities in Dynamics 365 Customer Service – 2020 Release Wave 1

With 2020 Release Wave 1 we have few enhancements added to the knowledge management aspect. We can see Link, Opening the record in new window, Send Email options being to the title of the results. Link the article to the record Open the article in the new window – This is the new option added. … Continue reading “Enhancements in Knowledge capabilities in Dynamics 365 Customer Service –…

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Enhancements in Knowledge capabilities in Dynamics 365 Customer Service – 2020 Release Wave 1

With 2020 Release Wave 1 we have few enhancements added to the knowledge management aspect. We can see Link, Opening the record in new window, Send Email options being to the title of the results. Link the article to the record Open the article in the new window – This is the new option added….

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