Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The new Insert Knowledge Article button in the command bar for email. Agents can now search for the article without losing the context Agents can preview and insert … Continue reading “Insert knowledge article in email – 2020 Release…
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Insert knowledge article in email – 2020 Release wave 2
Agents while working on email can now search for Knowledge articles and insert its content in 2020 release wave 2. Enable early access to 2020 release wave 2 The new Insert Knowledge Article button in the command bar for email. Agents can now search for the article without losing the context Agents can preview and insert…
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