Sometimes the conversation window can get in the way – this post covers how to get more real estate within… Continue Reading admin’s Article on their blog No Title No
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Adding Notes in Model Driven Apps is a given and has been a feature for quite some time (maybe even… Continue Reading admin’s Article on their blog No Title No
You might have come across Sessions already in Omni Channel Engagement and I cover exactly what they are in this… Continue Reading admin’s Article on their blog No Title No
When managing multiple different queries, complaints and conversations from different channels, it can really help to have some ‘precanned’ replies… Continue Reading admin’s Article on their blog No Title No
Within Model Driven Apps and Dynamics 365 in general, users are familiar with navigating on the site map (which has… Continue Reading admin’s Article on their blog No Title No
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