This post covers a review of the real time sentiment analysis in the Omni Channel Engagement Application When a customer… Continue Reading admin’s Article on their blog No Title No
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Agent Scripts promote the use of being able to work through a set of questions or actions and Macro’s provide… Continue Reading admin’s Article on their blog No Title No
Macro’s in Omni Channel Engagement allow for specific levels of automation to take place whilst a user is talking to… Continue Reading admin’s Article on their blog No Title No
Omni Channel Engagement promotes users to manage workloads and be served queries from multiple channels. An important feature is for… Continue Reading admin’s Article on their blog No Title No
This post is an essential and simple one. It covers what the difference between internal and external communication in the… Continue Reading admin’s Article on their blog No Title No
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