Omnichannel for Customer Service – Twilio for SMS

Microsoft’s Omnichannel for Customer Service supports two providers for sending SMS, Telesign and Twilio. I have already described the process for Telesign in another post. In this post we will look at how to configure SMS using Twilio.

You can view my post on general SMS setup and the Telesign process here.

Note: If you wish to use the WhatsApp channel then a Twilio account will also be…

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Omnichannel for Customer Service – Twilio for SMS

Microsoft’s Omnichannel for Customer Service supports two providers for sending SMS, Telesign and Twilio. I have already described the process for Telesign in another post. In this post we will look at how to configure SMS using Twilio. You can view my post on general SMS setup and the Telesign process here.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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