Omnichannel for Customer Service – Twilio for SMS

Microsoft’s Omnichannel for Customer Service supports two providers for sending SMS, Telesign and Twilio. I have already described the process for Telesign in another post. In this post we will look at how to configure SMS using Twilio.

You can view my post on general SMS setup and the Telesign process here.

Note: If you wish to use the WhatsApp channel then a Twilio account will also be…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Twilio for SMS

Microsoft’s Omnichannel for Customer Service supports two providers for sending SMS, Telesign and Twilio. I have already described the process for Telesign in another post. In this post we will look at how to configure SMS using Twilio. You can view my post on general SMS setup and the Telesign process here.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

Share This Post On

SCOTtish summit 2021

On February the 27th Scottish Summit 2021 will come to you as a virtual event. With over 250 sessions from all Microsoft technologies. You need to register for your FREE ticket and download the Scottish Summit App to see all the great sessions.