A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive.
This sounds like a really simple feature and on one level it is. But organisations may require many customization options.
Some examples;
- In some companies the administrator may need to disable all sound notifications. Maybe all the agents…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Sound Notifications
A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive. This sounds like a really simple feature and on one level it is. But organisations may require many customization options.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
