Omnichannel for Customer Service – Sound Notifications

A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive.

This sounds like a really simple feature and on one level it is. But organisations may require many customization options.

Some examples;

  • In some companies the administrator may need to disable all sound notifications. Maybe all the agents…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Sound Notifications

A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive. This sounds like a really simple feature and on one level it is. But organisations may require many customization options.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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