Sound – 365 Community Online

Enable Sound Notifications in Omnichannel (Voice and other channels) – Dynamics 365 for Customer Service

By default, this is how the notification appears for the agent when he is logged in to the app and is available. There is…

7 March 2023 · Nishant Rana

Dynamics 365 Customer Engagement

Personalised Sound Notifications for Omnichannel

One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their…

17 November 2020 · thecrmninja

Dynamics 365 Customer Engagement

Omnichannel for Customer Service – Sound Notifications

A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive.…

5 November 2020 · Neil Parkhurst