One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their own, it’s always nice to add a ‘personal touch’ to the parts that we can. Last week I shared how quick replies are now able to be personalised (Personalised Quick Replies). This week I’m going to go into how the sound notifications can be personalised…
Continue Reading thecrmninja’s Article on their blog
Personalised Sound Notifications for Omnichannel ” The CRM Ninja
One of the themes running through the Wave 2 2020 update for Omnichannel is the personalisation aspect. Though systems work just fine on their own, it’s always nice to add a ‘personal touch’ to the parts that we can. Last week I shared how quick replies are now able to be personalised (Personalised Quick Replies).
Blog Syndicated with thecrmninja’s Permission
More About This Author
Array
Dyn365CE10 April 2024Environment Grouping
Dyn365CE2 January 2024AI, Microsoft Copilot, and Copyright
Dyn365CE23 October 2023Developer environments – new capabilities to create for users
Dyn365CE20 September 2023Developer Environment Routing!
