Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss the notification. To avoid this scenario we can enable Desktop notifications. Navigate to Agent Experience >> Workspaces >> Notification Templates (Manage) in the Customer Service Admin center … Continue reading “How to – Enable Desktop…
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How to – Enable Desktop notifications when the app is in the background – Dynamics 365 Customer Service (Omnichannel – Voice)
Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss the notification. To avoid this scenario we can enable Desktop notifications. Navigate to Agent Experience >> Workspaces >> Notification Templates (Manage) in the Customer Service Admin center…
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