Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation

In this article I am going to explain how we can setup a mailbox in exchange and tie that to a support mailbox in Dynamics 365. When people send an email to this mailbox, a case will automatically be created by the system. We can then use a workflow to assign this new case to a queue or team as described in this previously published article. Please note for this to work you’ll have to have…

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Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation

In this article I am going to explain how we can setup a mailbox in exchange and tie that to a support mailbox in Dynamics 365. When people send an email to this mailbox, a case will automatically be created by the system. We can then use a workflow to assign this new case to…

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