Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template. Property Description Title To define the title. Icon To…
We can configure aa PVA Bot for workstreams and when we install the voice channel demo, we can see a bot already configured for the demo workstream. Recently…
Suppose we want to retrieve the value of the source campaign lookup of the lead records. The schema name of Source Campaign is – campaignid To get its…
Recently we saw a few of our agents were not receiving the calls/notification for incoming conversations. Apart from checking the Routing Diagnostics, we can refer to the Omnichannel…
Recently in one of our flows, we were getting the below error – InvalidTemplate. Unable to process template language expressions in action ‘List_rows_:_Region’ inputs at line ‘0’ and column…
When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type group. The Default Group…
Below is how the notification appears to the agents for the incoming conversation. In case the app is in the background the agent might miss the notification. To…
Originally posted on Crm Minds: Form notifications are useful when you want to prevent the user saving the form if the form fields do not meet the conditions.…
Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was not getting played and…
Suppose we have the following Combo Box named Status bind to one of the choice fields of Dataverse. Items = Asset Status option set field of table Product.…
