When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type group. The Default Group Voicemail Workstream has the following intake rule defined. And following Route to Queue Rule Configuring Voicemail…
Continue Reading Nishant Rana’s Article on their blog
How to – Configure Voicemail Workstream and Queue – Dynamics 365 Customer Service
When we configure the Voice demo, we can see 2 workstreams and queues created for Voicemail one for individuals other for voicemail of type group. The Default Group Voicemail Workstream has the following intake rule defined. And following Route to Queue Rule Configuring Voicemail – https://nishantrana.me/2023/02/23/how-to-configure-voicemail-in-omnichannel-voice-channel-dynamics-365-customer-service/ Similarly, Default Individual Voicemail Workstream has the following intake rule…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE27 March 2024Fixed – VS402356: You do not have the permissions required to perform the attempted operation on this process (Azure DevOps)
- Dyn365CE26 March 2024Using Union function to remove duplicates – Power Automate / Dataverse
- Dyn365CE20 March 2024Fixed- The XRM workflow table row could not be found error (Power Automate)
- Dyn365CE19 March 2024How to – use booking rules for validation checks in Dynamics 365 Field Service