Recently while trying to debug a plugin with Persist to Entity mode on the update step, we didn’t find any profile record getting created. One option is to try to

Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different channels for a timely response. Agents can view cases,

To manage presences, navigate to Customer Service Admin Center >> Agent Experience >> Productivity >> Custom Presence Out of the box we have the following presences. Only the below presences

To view marketing interactions, we need to add a custom connector to the timeline of the lead and the contact form. This step is only required if we are using