By default, this is how the notification appears for the agent when he is logged in to the app and is available. There is no sound notification. However,…
Say for one the Advanced Queue of type Voice we have the following Overflow handling defined (the queue has only 1 user assigned to it). i.e. Condition =…
Recently while working on a plugin, we realized that for a particular column, we were not getting value in the context (on Post Create), the same was the…
We might get the below error while trying to install the profiler in the Plugin Registration Tool. “Unable to Install the profiler” “Unhandled Exception: System.InvalidCastException: Unable to cast…
Say for e.g. we have the below flow, which finds the lead having subject as “My Test’s Value” On running it we get the below error To make…
For voice mail to work, make sure Unified Routing is provisioned. Next, we need to create a new Agent experience profile. Navigate to Agent Experience >> Workspaces and…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call to the customers or…
We had earlier configured Voice Channel in our Dev environment using ACS Direct Routing. Please refer to this blog post on how to set up a voice channel…
We were getting below Timeout error while trying to save our Power Automate flow. Request to XRM API failed with server error: ‘Message: Timeout occurred when calling the…
Originally posted on MG : Sharing Records in CDS/ Dynamics CDS automatically based on a specific action??!!! we used to write Custom Workflow Activity or some kind of…
