Omnichannel for Customer Service – reconnect with customers
Microsoft’s Omnichannel for Customer Service allows agents to chat with customers. Web chat is great but what if the customer is experiencing problems with their browser or laptop.…
Neil Parkhurst
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MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Initiate solution planning
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write…
MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Solution Architect’s Role
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write…
MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Revision Guide
I am currently preparing to take the Microsoft Dynamics 365 + Power Platform Solution Architect certification. Or “MB 600” for short! As I prepare I plan to write…
MB 600: Microsoft Dynamics 365 + Power Platform Solution Architect – Introduction
You might (like me) be about to start your revision for the MB 600 exam or you may just be reading this because you are considering taking a…
D365UG – “Birmingham” October 2020
Our last Birmingham D365UG event was way back in July, so we thought it must be about time we hosted another free event for fans of Dynamics 365…
Omnichannel for Customer Service – Quick Replies and Automated Messages
Microsoft’s Omnichannel for Customer Service includes many agent productivity aids, in this post I will look at how we can send quick replies and automated messages to customers.…
Omnichannel for Customer Service – Real-time Translations
Microsoft have just released loads of cool enhancements to their Omnichannel for Customer Service application! In this post I will review one of my favourite new features ……
Omnichannel for Customer Service – Customer Location
With Microsoft’s Omnichannel for Customer Service you may find it useful to know the location of your customer. Say you have stores all over the country, maybe it…
Omnichannel for Customer Service – Slugs (aka Data parameter keys)
Fairly recently I created a post explaining the concepts of agent scripts and macros within Omnichannel for Customer Service, in that post I also introduced the concepts of…