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Neil Parkhurst

306 Posts
19,046 Views
Dynamics 365 Customer Engagement

Migrate SLAs to Unified Interface

Microsoft have published a tool to help us migrate service level agreements (SLAs) created in the old web client to the newer style SLAs we find in the…

📅 6 November 2020 👁 83 views
Dynamics 365 Customer Engagement

D365UG “Birmingham” – Dec 9th Event

Our next D365UG event will be on December 9th at 5:30pm. This will be our last event of 2020, so register now for possibly your last Dynamics 365…

📅 5 November 2020 👁 121 views
Dynamics 365 Customer Engagement

Omnichannel for Customer Service – Sound Notifications

A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive. This sounds like a…

📅 5 November 2020 👁 69 views
Dynamics 365 Customer Engagement

Omnichannel for Customer Service – Grab / Pick Chats

With Microsoft’s Omnichannel for Customer Service it will be common to use a push method to route your chats to the “best” agent . An alternative method of…

📅 24 October 2020 👁 108 views
Dynamics 365 Customer Engagement

D365UG “Birmingham” – Oct 28th Event Update

Our next D365UG will be on 28th October at 5pm. As is the norm these days it will be a virtual event meaning all Dynamics 365 fans can…

📅 21 October 2020 👁 22 views