Omnichannel for Customer Service – Simplify Navigation
I recently read about the ability to simplify the user navigation in Microsoft’s Dynamics 365 Omnichannel for Customer Service and Customer Workspace apps. I’m all for something that…
Neil Parkhurst
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MB-230: Microsoft Dynamics 365 Customer Service – Revision Guide
I have been completing a series of posts to help people prepare for the MB 230 certification (Microsoft Dynamics 365 for Customer Service). Here is a collection of…
MB-230: Microsoft Dynamics 365 Customer Service – Case Management (Part One)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
MB-230: Microsoft Dynamics 365 Customer Service – Customer Service Overview
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
MB-230: Microsoft Dynamics 365 Customer Service – Introduction
I am about to commence my revision for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise…
Dynamics 365 Birmingham – Awesome Free March 2021 Event
With COVID rules looking likely to be relaxed soon maybe just maybe we can start to dream of meeting face to face again soon. But until then we…
Omnichannel for Customer Service – Insights Dashboards
Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I…
Power Platform Birmingham – Amazing Free January Event
Our next exciting Dynamics 365 Birmingham User Group meeting will be taking place on Wednesday 20th Jan 2021 at 5:30pm, and we would love to see you! We…
Omnichannel for Customer Service – Outbound Messages (SMS)
We now have the capability in Microsoft’s Omnichannel for Customer service to commence outbound conversations with our customers using SMS, WhatsApp and Twitter. In this post I will…
Omnichannel for Customer Service – WhatsApp
Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel, in this post I will explain how I configured this to work in my environment. WhatsApp is obviously a…