MB-230: Microsoft Dynamics 365 Customer Service – Queues
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
Neil Parkhurst
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MB-230: Microsoft Dynamics 365 Customer Service – Customer Voice
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
D365UG Birmingham Videos
We recorded our recent D365UG Birmingham event. In fact we recorded the one before as well! At these events we had some great presentations. The videos from those…
MB-230: Microsoft Dynamics 365 Customer Service – Knowledge Management
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
Dynamics 365 Customer Service – Three Stage SLA
Out of the box it is pretty easy to create a two stage SLA with Dynamics 365. This is great as often we have a need for a…
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part Two)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
MB-230: Microsoft Dynamics 365 Customer Service – Automate Cases (Part One)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…
Dynamics 365 Birmingham – Amazing Free May 2021 Event
We have our next “Birmingham” Dynamics 365 event planned for Wednesday 19th May at 5:30pm. This is a free virtual event so open to everyone. Everyone can register…
Customer Service Workspace – App profile manager, session templates and more!
Customer Service Workspace for Microsoft’s Dynamics 365 gives us the ability to open sessions and tabs in customer service scenarios. This can be very useful when an agent…
MB-230: Microsoft Dynamics 365 Customer Service – Case Management (Part Two)
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I revise I plan to…