Ask a Question (Copilot) in Dynamics 365 Customer Service

Nishant RanaDyn365CE1 year ago55 Views

Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service admin center >> Agent Experience >> Productivity >> Copilot help pane (preview) (Manage) Check Make Copilot available to agents option and save the settings. Back … Continue reading “Ask a Question (Copilot) in Dynamics 365 Customer Service”

Original Post https://nishantrana.me/2023/11/16/ask-a-question-copilot-in-dynamics-365-customer-service/

0 Votes: 0 Upvotes, 0 Downvotes (0 Points)

Leave a reply

Follow
Sign In/Sign Up Sidebar Search
Loading

Signing-in 3 seconds...

Signing-up 3 seconds...