Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service admin center >> Agent Experience >> Productivity >> Copilot help pane (preview) (Manage) Check Make Copilot available to agents option and save the settings. Back … Continue reading “Ask a Question (Copilot) in…
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Ask a Question (Copilot) in Dynamics 365 Customer Service
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service admin center >> Agent Experience >> Productivity >> Copilot help pane (preview) (Manage) Check Make Copilot available to agents option and save the settings.
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