Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service admin center >> Agent Experience >> Productivity >> Copilot help pane (preview) (Manage) Check Make Copilot available to agents option and save the settings. Back … Continue reading “Ask a Question (Copilot) in…
Continue Reading Nishant Rana’s Article on their blog
Ask a Question (Copilot) in Dynamics 365 Customer Service
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to Customer Service admin center >> Agent Experience >> Productivity >> Copilot help pane (preview) (Manage) Check Make Copilot available to agents option and save the settings.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
Dyn365CE6 December 2023Enable / Disable (turn on / turn off) multiple cloud flows – Dataverse
Dyn365CE4 December 2023Transitioning from Unmanaged to Managed Solution (Dynamics 365 / Dataverse)
Dyn365CE27 November 2023Failed deleting solution. Solution dependencies exist, cannot uninstall / Remove unmanaged layer– Dynamics 365 / Dataverse
Dyn365CE21 November 2023Enable classic editor for build/release pipelines in Azure DevOps