Dynamics 365 Customer Engagement
Ask a Question (Copilot) in Dynamics 365 Customer Service
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To…
Tag: Question
Dynamics 365 Customer Engagement
Power Virtual Agents: Question Options Deep Dive
Since the public preview of the updated version of Power Virtual Agents became available last month, I have been hitting PVA hard. Meaning any…
Dynamics 365 Customer Engagement
Active or inactive, that is the question?!?!
Catchy title, right? Well I was wondering what exactly I should use for this blog post, and as you’ll see as we go through…
Dynamics 365 Customer Engagement
5 Interview Question of Power Platform {Dynamics 365 CRM Consultant}
Hello Reader, Interview season never fades away. It’s one of the most important thing for interviewer and interviewee both needs question and answer. Here…
Dynamics 365 Customer Engagement
Adding Question Responses To Personalised Data in D365 Customer Voice
I’ve written about importing contacts and variables, and then recording anonymous feedback while still capturing values at the same time. In this post, I’ve…