Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade your voice channel by 31st Dec 2024.
Below you can see that Microsoft is sending confirmation of the need to upgrade to all customers using the voice channel. Until recently customer’s would have been…
Continue Reading Neil Parkhurst’s Article on their blog
Dynamics 365 Contact Center – Voice Upgrade Date
Are you using the voice channel of Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service)? If you are … you need to be aware that you must upgrade your voice channel by 31st Dec.
Blog Syndicated with Neil Parkhurst’s Permission