Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey

Within Omnichannel for Customer Service, on the chat channel we can configure a pre-conversation survey. This functionality works well but I’ve recently been experimenting with using an adaptive card instead. In this post I will explain why and how!

Newer style copilot studio BOTs support adaptive cards. These give us the ability to prompt the customer with questions, validate the…

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Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey

Within Omnichannel for Customer Service, on the chat channel we can configure a pre-conversation survey. This functionality works well but I’ve recently been experimenting with using an adaptive card instead. In this post I will explain why and how! Newer style copilot studio BOTs support adaptive cards.

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