Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new Facebook App Select the app type as Business Provide an appropriate name and create the app. Select Messenger as the Product for the app. Next either  add an existing page or create a new one … Continue reading “Configure Facebook Channel – Omnichannel…

Continue Reading Nishant Rana’s Article on their blog

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To set up the Omnichannel – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license https://thecrm.ninja/omnichannel-for-dynamics-365/ https://nishantrana.me/2020/06/11/provision-omnichannel-for-dynamics-365-customer-service/ To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new Facebook App Select the app type as Business Provide an appropriate name and create the app. Select Messenger as the Product for the app.

Blog Syndicated with Nishant Rana’s Permission