Omnichannel for Customer Service – Real-time Analytics

Microsoft’s Omnichannel for Customer Service includes “loads” of reporting options. One of my favourite reports right now is the “real-time analytics” dashboard. In this post I will explain why and comment on how you can enable this feature.

It might be worth considering that the real-time analytics dashboard is currently a preview feature. (As of April 2023!) And as a preview feature it maybe…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Real-time Analytics

Microsoft’s Omnichannel for Customer Service includes “loads” of reporting options. One of my favourite reports right now is the “real-time analytics” dashboard. In this post I will explain why and comment on how you can enable this feature.

Blog Syndicated with Neil Parkhurst’s Permission