Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Service Workspace app just spinning and spinning you might have a problem to resolve!
When we load the customer service workspace app the first thing that happens is the agent’s presence is set. Whilst this happens, we see spinning timer. But occasionally…
Continue Reading Neil Parkhurst’s Article on their blog
Customer Service Workspace – Presence Issue
Microsoft’s Omnichannel for Customer Service is fantastic … but if like me you have had a problem with the agent presence in the Customer Service Workspace app just spinning and spinning you might have a problem to resolve! When we load the customer service workspace app the first thing that happens is the agent’s presence is set.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Omnichannel for Customer Service – Resizable Communication Panel
- Dyn365CE30 April 2024Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
- Dyn365CE29 April 2024Omnichannel for Customer Service – Consult, filter by skills
- Dyn365CE23 April 2024Omnichannel for Customer Service – Test Speaker / Microphone