Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation
In this article I am going to explain how we can setup a mailbox in exchange and tie that to a support mailbox in Dynamics 365. When people send an email to this mailbox, a case will automatically be created by the system. We can then use a workflow to assign this new case to a queue or team as described in this previously published article. Please note for this to work you’ll have to have…
Continue Reading Dian Taylor’s Article on their blog
Dynamics 365 Customer Service: Setup Mailbox for Automatic Case Creation
In this article I am going to explain how we can setup a mailbox in exchange and tie that to a support mailbox in Dynamics 365. When people send an email to this mailbox, a case will automatically be created by the system.
Blog Syndicated with Dian Taylor’s Permission
More About This Author
Array
- Dyn365CE23 April 2024Improved email attachment experience in D365 Customer Service
- Dyn365CE23 April 2024Improved email attachment experience in D365 Customer Service – YouTube
- Dyn365CE16 April 2024Copilot assistance for form fill in Model-Driven Apps
- Dyn365CE16 April 2024Copilot Assistance for Form Fill in Model-Driven Apps – YouTube