Work on multiple sessions at a time using Customer Service Workspace

Customer Service workspace is a model driven app module which increases agent productivity for core customer service with the ability to work on multiple sessions at a time in a single workspace experience. Managing cases and activities in the Customer Service workspace app module works the same way as Customer Service Hub and Omnichannel for … Continue reading “Work on multiple sessions at a…

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Work on multiple sessions at a time using Customer Service Workspace – Power of Power Platform

Customer Service workspace is a model driven app module which increases agent productivity for core customer service with the ability to work on multiple sessions at a time in a single workspace experience. Managing cases and activities in the Customer Service workspace app module works the same way as Customer Service Hub and Omnichannel for Customer Service .

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Author: Raja Emmadisetty

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SCOTtish summit 2021

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