Dynamics 365 Customer Engagement
SLAs – Unified Interface (April Wave 2020)
The April 2020 release wave of Dynamics 365 includes an updated approach to SLAs. In this post I will explore how to create the…
Tag: SLAs
Dynamics 365 Customer Engagement
SLA’s in the Unified Interface
Some people might not have noticed that SLA’s (service level agreements) didn’t just move from the legacy interface to the unified interface. There were…