Dynamics 365 Customer Engagement
Migration of SLAs in Dynamics 365
Suppose you are in a position where you need to upgrade/migrate your existing SLA configurations, including SLAs, SLA Items, KPI Items, and associated workflows…
Tag: SLAs
Dynamics 365 Customer Engagement
Dynamics 365 Customer Service SLAs and Cloud Flows
Within Dynamics 365 we can use SLAs in the customer service app. Each SLA item can trigger a Power Automate Cloud Flow to complete…
Dynamics 365 Customer Engagement
MB-230: Microsoft Dynamics 365 Customer Service – SLAs
I am currently revising for the MB-230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. As I…
Dynamics 365 Customer Engagement
New Timer Control for SLA’s
We had the timer control for cases for quite some time and if you’re not familiar with what this is or what this does,…
Dynamics 365 Customer Engagement
Migrate SLAs to Unified Interface
Microsoft have published a tool to help us migrate service level agreements (SLAs) created in the old web client to the newer style SLAs…