Learn how to set up SLAs (Service Level Agreements) and KPIs in Dynamics 365 Customer Service. This step-by-step guide covers SLA configuration, KPI creation, and a real-world case demonstration to
All posts tagged in SLAs
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Suppose you are in a position where you need to upgrade/migrate your existing SLA configurations, including SLAs, SLA Items, KPI Items, and associated workflows from one environment to another. In
SLAs in the Unified Interface Some people might not have noticed that SLA’s (service level agreements) didn’t just move from the legacy interface to the unified interface. There were also
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