SLAs – Unified Interface (April Wave 2020)

The April 2020 release wave of Dynamics 365 includes an updated approach to SLAs. In this post I will explore how to create the “new style” Service level agreements.

Assuming you have some experience with Dynamics 365 …. I guess you will already be aware that we are moving away from the classic web interface and that eventually all functionality will be only available in the new unified…

Continue Reading Neil Parkhurst’s Article on their blog

SLAs – Unified Interface (April Wave 2020)

The April 2020 release wave of Dynamics 365 includes an updated approach to SLAs. In this post I will explore how to create the “new style” Service level agreements.

Blog Syndicated with Neil Parkhurst’s Permission