SLA’s in the Unified Interface

Some people might not have noticed that SLA’s (service level agreements) didn’t just move from the legacy interface to the unified interface. There were also a few updates to SLA’s and the way we can configure them in Dynamics 365 Customer Service has slightly changed. Before I get into that,Read the Rest…

Continue Reading Dian Taylor’s Article on their blog

SLA’s in the Unified Interface

Some people might not have noticed that SLA’s (service level agreements) didn’t just move from the legacy interface to the unified interface. There were also a few updates to SLA’s and the way we can configure them in Dynamics 365 Customer Service has slightly changed.

Blog Syndicated with Dian Taylor’s Permission

Author: Dian Taylor

Share This Post On