Below is what our existing or current Email Template editor looks like (Sales Hub >> Personal Settings >> Email templates) Let us now enable…
The conversation form in Omnichannel is now updated to allow agents to view and edit customer and case information more efficiently. To enable it,…
In today's fast-paced business environment, meeting customer demands and ensuring efficient inventory management are critical for...
In the last 3 articles I wrote, I discussed a whole bunch of new PCF controls that became available for Dynamics 365 Customer Service.…
We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft’s Dynamics 365 Customer Service app that supports multiple sessions / tabs.)…
