In today's fast-paced business environment, meeting customer demands and ensuring efficient inventory management are critical for...
In the last 3 articles I wrote, I discussed a whole bunch of new PCF controls that became available for Dynamics 365 Customer Service.…
Enhanced Case Experience In this video I will discuss the new enhanced case experience available in Dynamics 365 Customer Service. Related Article: https://d365goddess.com/enhanced-case-experience Blog:…
We can now enable enhanced case forms within the Customer Service Workspace. (Microsoft’s Dynamics 365 Customer Service app that supports multiple sessions / tabs.)…
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the agent. To enable…
