Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the agent. To enable…
With the Enhanced multisession layout in Customer Service Workspace, we have different sessions open in different tabs at the top and different tabs inside…
Let’s talk about the next set of features in Teams Premium – webinars. The latest features reshaped it significantly and right now it’s really…
This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2023 Wave 1 series in which I am taking a…
Microsoft’s Customer Service Workspace provides a user interface for Dynamics 365 tailored to scenarios often found in contract centres. Meaning agents can jump from…
