Solved – Disabled Turn on unified routing option in Dynamics 365 Customer Service Hub

Recently while trying to provision Unified Routing from Dynamics 365 Customer Service Hub in one of our trial environments (Service Management >> Service Configuration >> Unified Routing – Turn on unified routing.), even after providing the consent multiple times (by clicking on Provide consent, with Global Admin role) it kept coming as disabled and kept … Continue reading “Solved –…

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Solved – Disabled Turn on unified routing option in Dynamics 365 Customer Service Hub

Recently while trying to provision Unified Routing from Dynamics 365 Customer Service Hub in one of our trial environments (Service Management >> Service Configuration >> Unified Routing – Turn on unified routing.), even after providing the consent multiple times (by clicking on Provide consent, with Global Admin role) it kept coming as disabled and kept…

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Author: Nishant Rana

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