Route Case (routecase) attribute and msdyn_ApplyRoutingRuleEntityRecord Action in Dynamics 365 Customer Service

The case entity/table in Dynamics 365 CE has a Boolean type field named Route Case. It has a default value as Yes. On manually creating the record from the user interface, although Route Case shows the default value as Yes On saving the record, the value changes to No, the field is also locked. So … Continue reading “Route Case (routecase) attribute and msdyn_ApplyRoutingRuleEntityRecord…

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Route Case (routecase) attribute and msdyn_ApplyRoutingRuleEntityRecord Action in Dynamics 365 Customer Service

The case entity/table in Dynamics 365 CE has a Boolean type field named Route Case. It has a default value as Yes. On manually creating the record from the user interface, although Route Case shows the default value as Yes On saving the record, the value changes to No, the field is also locked.

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Author: Nishant Rana

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