Omnichannel for Customer Service – Voice Greeting

First impressions count!

Microsoft has recently added a new automated message to the voice channel within Omnichannel for Customer Service. In this post I will explain why I think this is a significant step ….

I’m going to be honest here, I have never been 100% happy with the initial experience a customer has when a phone call connects with Omnichannel for Customer Service.

The reason for…

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Omnichannel for Customer Service – Voice Greeting

Microsoft has recently added a new automated message to the voice channel within Omnichannel for Customer Service. In this post I will explain why I think this is a significant step ….

Blog Syndicated with Neil Parkhurst’s Permission