Omnichannel for Customer Service – Session Icons

I love finding small features I’ve previously missed! This post is about such a feature, the ability within the customer service workspace to have custom session icons.

When using Microsoft’s Omnichannel for Customer Service agents will open sessions in the customer service workspace.

Out of the box I think all conversation sessions have the same logo. It’s a generic chat / conversation icon….

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Session Icons

I love finding small features I’ve previously missed! This post is about such a feature, the ability within the customer service workspace to have custom session icons.

Blog Syndicated with Neil Parkhurst’s Permission