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Omnichannel for Customer Service – Collection

Dynamics 365 Customer Engagement

Omnichannel for Customer Service

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OmniChannel for Customer Service provides omnichannel capabilities directly in Dynamics 365. Additionally it includes enterprise grade routing and also works with Unified Service Desk!

Note: “Omnichannel Engagement Hub” was renamed to “Omnichannel for Customer Service”. (Therefore any old references to Omnichannel Engagement Hub imply Omnichannel for Customer…

Continue Reading Neil Parkhurst’s Article on their blog

Omnichannel for Customer Service – Collection

OmniChannel for Customer Service provides omnichannel capabilities directly in Dynamics 365. Additionally it includes enterprise grade routing and also works with Unified Service Desk! In this post I will provide a collection of links to all of my omnichannel posts.

Blog Syndicated with Neil Parkhurst’s Permission

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