Omnichannel for Customer Service – Collection

Omnichannel for Customer Service

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OmniChannel for Customer Service provides omnichannel capabilities directly in Dynamics 365. Additionally it includes enterprise grade routing and also works with Unified Service Desk!

Note: “Omnichannel Engagement Hub” was renamed to “Omnichannel for Customer Service”. (Therefore any old references to Omnichannel Engagement Hub imply Omnichannel for Customer…

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Omnichannel for Customer Service – Collection

OmniChannel for Customer Service provides omnichannel capabilities directly in Dynamics 365. Additionally it includes enterprise grade routing and also works with Unified Service Desk! In this post I will provide a collection of links to all of my omnichannel posts.

Blog Syndicated with Neil Parkhurst’s Permission

Author: Neil Parkhurst

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