I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at concepts around Excel templates.
You can see below that we have a section of the exam which covers managing the user experience. Within this section needing to know how to create Excel templates is…
Continue Reading Neil Parkhurst’s Article on their blog
MB 200: Microsoft Dynamics 365 Customer Engagement Core – Excel Templates
I am creating a series of blog posts that collectively are designed to help anyone preparing for the Microsoft Dynamics 365 Customer Engagement Core exam. (aka MB-200) In this post I will look at concepts around Excel templates. You can see below that we have a section of the exam which covers managing the user experience.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
Dyn365CE4 December 2023Omnichannel for Customer Service – IVR BOTs and Languages
Dyn365CE3 December 2023Omnichannel for Customer Service – New Dialer
Dyn365CE26 November 2023Omnichannel for Customer Service – Languages
Dyn365CE11 November 2023Omnichannel for Customer Service – Agent Specific Capacity Profiles
