In a previous post, I wrote about how to create alert rules and then manage those alerts in Dynamics 365 Customer Voice. The alerts functionality is great, but perhaps not everyone responsible for helping resolve those Customer Satisfaction issues will have access to Customer Voice. Plus, the person setting up the surveys might not even know who should be assigned those alerts. In November…
Continue Reading Megan V. Walker’s Article on their blog
Managing D365 Customer Voice Alerts Via Microsoft Teams
NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING *** In a previous post, I wrote about how to create alert rules and then manage those alerts in Dynamics 365 Customer Voice. The alerts functionality is great, but perhaps not everyone responsible for helping resolve those Customer Satisfaction issues will have access to Customer Voice.
Blog Syndicated with Megan V. Walker’s Permission
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