Knowledge Search Control improvements in Dynamics 365 Customer Service Hub – 2021 Release Wave 1

Knowledge Search control can be configured now in the new form designer, thus eliminating the need to switch to the legacy form designer. Here we have added the Knowledge search control in one of the custom entities. To enable Knowledge search control for an entity, either check the option Knowledge Management at the time of … Continue reading “Knowledge Search Control improvements in Dynamics…

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Knowledge Search Control improvements in Dynamics 365 Customer Service Hub – 2021 Release Wave 1

Knowledge Search control can be configured now in the new form designer, thus eliminating the need to switch to the legacy form designer. Here we have added the Knowledge search control in one of the custom entities. To enable Knowledge search control for an entity, either check the option Knowledge Management at the time of…

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