Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navigate to Service Management >> Service Configuration Settings >> Unified routing (requires Tenant administrator’s consent – click on Provide Consent link) Accept the permissions requested and provide the consent. In case unified routing remains …
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How to – Provision Unified Routing in Dynamics 365 Customer Service Hub
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navigate to Service Management >> Service Configuration Settings >> Unified routing (requires Tenant administrator’s consent – click on Provide Consent link) Accept the permissions requested and provide the consent.
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