Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage (Copilot help pane and Summaries) Check the required Copilot help pane settings and save. Similarly for Summaries For geographies outside the United States, to enable the Copilot … Continue reading “Enable…

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Enable Copilot in Customer Service and Custom Apps (Dynamics 365)

Copilot (preview) for Dynamics 365 Customer Service provides the following features – Case Summary Conversation Summary Ask a question Write an email Draft a chat response. To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage (Copilot help pane and Summaries) Check the required Copilot help pane settings and…

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