If you enjoyed my article about “Dynamics 365 Customer Service – Conceptual Diagram”, here is an example that you can copy and adapt to your own Dynamics 365 Implementation.
Use this diagram to get a shared understanding of the high-level features required by your system to meet your client requirements.
In this example, functionalities are linked to more information on the Microsoft Dynamics…
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https://www.danikahil.com/2019/09/dynamics-365-ce-customer-service.html
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