Elicit Dynamics 365 Requirements using Observation (Job Shadowing)

Introduction

The Observation technique is one of the many techniques to elicit requirements.

Also called “Shadowing User” it’s an interesting technique that will let you feel and experience how users work and interact with the various applications they use to perform their tasks.

Below a snapshot of the key aspects covered in this article

What is it

According to BABOK (Business Analysis Body Of…