D365 Quality Evaluation Agent: Step-by-Step Configuration Guide – YouTube

D365 Quality Evaluation Agent: Step-by-Step Configuration Guide

The Quality Evaluation Agent helps organizations automate and scale their quality management process by analyzing customer interactions, applying evaluation criteria, and helping supervisors identify opportunities to improve agent performance. In this video, we’re taking a deep dive into the Dynamics 365 Quality Evaluation Agent and walking through the complete step-by-step configuration process inside of Dynamics 365 Contact Center and Customer Service.
By the end of this video, you’ll have everything you need to enable, configure and use the Quality Evaluation Agent in your own Dynamics 365 environment!

https://d365goddess.com/setup_qea/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

The Quality Evaluation Agent helps organizations automate and scale their quality management process by analyzing customer interactions, applying evaluation criteria, and helping supervisors identify opportunities to improve agent performance. In this video, we’re taking a deep dive into the Dynamics 365 Quality Evaluation Agent and walking through the complete step-by-step configuration process inside of Dynamics 365 Contact Center and Customer Service.
By the end of this video, you’ll have everything you need to enable, configure and use the Quality Evaluation Agent in your own Dynamics 365 environment!

https://d365goddess.com/setup_qea/

X: https://x.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Bluesky: https://bsky.app/profile/d365goddess.bsky.social
Website: https://d365goddess.com

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