Copilot Agent Demo ๐Ÿš€ | AI-Powered Customer Support in Dynamics 365 – YouTube

Manish chauhanYouTube2 months ago122 Views



Explore the power of Copilot Agent in this in-depth demo, showcasing how AI enhances customer interactions within Dynamics 365 CE. Watch as we walk through key capabilities, including small talk, generative answers, handling complex queries, retrieving case details, and downloading chat transcripts.
๐Ÿ”น Timestamps:
๐Ÿ“Œ 00:13 – Introduction
๐Ÿ“Œ 00:56 – Scope of the Video
๐Ÿ“Œ 03:06 – Welcome Message
๐Ÿ“Œ 03:32 – Small Talk
๐Ÿ“Œ 05:39 – General Questions Related to Website
๐Ÿ“Œ 08:02 – Generative Answers
๐Ÿ“Œ 08:25 – Complex Questions
๐Ÿ“Œ 09:50 – Context Awareness
๐Ÿ“Œ 11:05 – Get Case Details
๐Ÿ“Œ 12:45 – Download Chat Transcript
๐Ÿ“Œ 13:21 – Next Plans
If you’re interested in AI-driven customer engagement, Omnichannel support, and Copilot’s capabilities, this video is for you!
๐Ÿ”” Don’t forget to Like, Share & Subscribe for more Dynamics 365 insights!

#copilot #dynamics365 #ai #customersupport #omnichannel #chatbot #microsoftcopilot #AIincrm #powerplatform #aichatbot #microsoft #microsoftsoftware #microsoftdynamics #d365crm

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