Copilot Agent Demo 🚀 | AI-Powered Customer Support in Dynamics 365 – YouTube

Explore the power of Copilot Agent in this in-depth demo, showcasing how AI enhances customer interactions within Dynamics 365 CE. Watch as we walk through key capabilities, including small talk, generative answers, handling complex queries, retrieving case details, and downloading chat transcripts.
🔹 Timestamps:
📌 00:13 – Introduction
📌 00:56 – Scope of the Video
📌 03:06 – Welcome Message
📌 03:32 – Small Talk
📌 05:39 – General Questions Related to Website
📌 08:02 – Generative Answers
📌 08:25 – Complex Questions
📌 09:50 – Context Awareness
📌 11:05 – Get Case Details
📌 12:45 – Download Chat Transcript
📌 13:21 – Next Plans
If you’re interested in AI-driven customer engagement, Omnichannel support, and Copilot’s capabilities, this video is for you!
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